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Orders & Returns Policy
Orders & Returns
The uk's NO.1 sustainable supplier
Holy Supply is not liable for any Lost, Stolen or damaged packages during transit and delivery.
Handling Time
- For all orders, please factor in 1-4 business days for processing. Allow an additional 2-4 business days during busy periods.
- Additional processing period may be necessary based on inventory availability. Please keep notice of any stock availability alerts.
- Quoted delivery days displayed at checkout are estimated transit times after your order has been shipped.
- Packages will be shipped as one whole order.
Returns & Exchanges
- We require that all claims are submitted within 7 days of receiving your order.
- All returns and exchanges are required to be submitted within 7 days of delivery, merchandise can be returned, but there is a 30% restocking fee, The restocking fee will not be applied to returns for store credit. The cost of return postage is the responsibility of the Customer.
- Customers have three days from the delivery date to file a claim for any missing products. We investigate all accusations carefully and take them extremely seriously. We verify missing claims using additional verification procedures to ensure an accurate verdict.
- Returns must be unused, and in their original packaging. Each item will be examined carefully before we approve the condition of any returned goods. - If all is okay you will receive a full refund.
- Buyer is responsible for all fees associated with roundtrip return/exchange shipping. Shipping charges are non-refundable.
- Without prior approval & notice, we have the right to reject returned shipments.
Credit & refunds
- Returns will be issued to your original account within 1-3 business days. Your bank may take 2-5 business days to process the return.
- You may receive store credit for returns/defects/missing items. You can find your store credit in your store account Store credit will not expire.
Shipping rates
Holy supply ships worldwide ships to accounts worldwide. Live rates will be shown upon checking out.
local delivery
Most Local deliveries within the United Kingdom (Including Northern Ireland) will be sent via Royal Mail, Evri or DPD Local.
international delivery
Via Fedex, DHL, UPS or Other.
*International Shipments are subject to duty & Tax. Holy Supply are not responsible for these payments should they arise.
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